Complaint - Resolved

i recenly had a problem with this casino, i joined it about 2or 3 yrs ago and made 1 deposite. well when i log back on it said i was locked out, dont know hy i belong to the other casinos in this group , so staff if you read this post my acount # is XXXXXXXXXX (removed by crushadmin) ty josie46

Hi Josie, I have sent Geno a pm regarding this.

Happy Gaming Always!

OrangeCrush

ty, orange i know your busywith lady being out , just wanted to say i appricate it ty ,josie46

Hi josie,

I've made this into a new topic (splitting it from the original was about cashin periods being reduced), and also so the casino isn't mentioned.

I'm onto this with our affiliate manager Will keep you posted via email or PM and give the final result here.

Cheers,
Geno/CC

hi geno ty , im not knocking this casino, cause i do play a lot in their group. i just dont understand why this happen . i know iv got only 1 acount with them , so its not that. it might be to old to make a deposite, just dont know why. ty for ck it . josie46

Hi there Josie,

As discussed on PM and from contact with the casino - your account is NOT LOCKED - it appears you've just been using the wrong account/password and if you contact support they will gladly provide these details and reset your password if you wish.

Best regards always,

Geno/CC

hi geno , ty for your help with this matter. i knew there had to be a good reason , i just didn't know i had the wrong password. now i can look forward to depositing with first web, and try them again. since i play their other fine casinos, ty again josie46