New Download Casino (NOT microgaming)
150 Gold Dollar Crusher
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Location: West Virginia, United States
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Half Dollar Crusher
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Nickel Crusher
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CC Best Buddy
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Dime Crusher
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Joined: 07 Jan 2005
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Location: de bilt ( utrecht ) Netherlands
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I want to warn people that play the treasure hunter slot from hype casino.
I have a problem with that game.
I had a feature (free spins) in the game which should pay me more than 11500 credits.
I only got about 7000 credits.
They are working on a solution right now ( they say that at least ).
I have made screenpictures of it.
I hope they will solv this problem.
So to all the people who play the slots there , watch the pay out of every feature (free spins) you get.
If you win 1000 on 1 spin you you wil get about 4 or 500 credits and not the 1000.
I want to warn people that play the treasure hunter slot from hype casino.
I have a problem with that game.
I had a feature (free spins) in the game which should pay me more than 11500 credits.
I only got about 7000 credits.
They are working on a solution right now ( they say that at least ).
I have made screenpictures of it.
I hope they will solv this problem.
So to all the people who play the slots there , watch the pay out of every feature (free spins) you get.
If you win 1000 on 1 spin you you wil get about 4 or 500 credits and not the 1000.I want to warn people that play the treasure hunter slot from hype casino.
I have a problem with that game.
I had a feature (free spins) in the game which should pay me more than 11500 credits.
I only got about 7000 credits.
They are working on a solution right now ( they say that at least ).
I have made screenpictures of it.
I hope they will solv this problem.
So to all the people who play the slots there , watch the pay out of every feature (free spins) you get.
If you win 1000 on 1 spin you you wil get about 4 or 500 credits and not the 1000.
Dime Crusher
Gender:
Joined: 07 Jan 2005
Posts: 50
Location: de bilt ( utrecht ) Netherlands
23167
2000
0
0
Oops something went wrong here , i try again
I want to warn people that play the treasure hunter slot from hype casino.
I have a problem with that game.
I had a feature (free spins) in the game which should pay me more than 11500 credits.
I only got about 7000 credits.
They are working on a solution right now ( they say that at least ).
I have made screenpictures of it.
I hope they will solv this problem.
So to all the people who play the slots there , watch the pay out of every feature (free spins) you get.
If you win 1000 on 1 spin you you wil get about 4 or 500 credits and not the 1000.
150 Gold Dollar Crusher
Gender:
Joined: 16 Dec 2003
Posts: 3376
Location: Houston, Texas
158140
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Sent them my 3rd email this morning and got rely right away. Here are our correspondence:
Hi Debbie
I'm apologise again for the inconvenience caused.
Our technical team is still looking into this issue.
We will contact you once it has been resolved.
Cheers,
Sheryl Woo
Hypegaming Support
Debbie wrote:
>
> It's been over a week since we first began this investigation
> concerning my account. I would love to come back and play but have not
> been credited my missing "wins" yet and don't know if the slots are
> still not crediting on certain wins such as multipliers. Have you
> audited my account? Could you please provide a little more information
> than an apology and "we are looking into this". I look forward to
> hearing from you and still hope to make Hype one of my "regulars" in
> online gambling.
>
> Debbie Gray
>
> ---------- Forwarded Message ----------
>
>
> Hi Debbie,
>
> I'm really sorry for this issue, rest assured we are still looking into
> this and will get to the problem as soon as we can.
> I apologise again for any inconvenience caused.
>
>
> Cheers,
> Sheryl Woo
> Hypegaming Support
>
>
>
> Debbie wrote:
> >
> > Hi Sheryl,
> >
> > I received the following email below from you Saturday and was
> > wondering what progress you are making with my account. I'm really
> > anxious to play again but missed even more credits being credited
> > Sunday when I played out the rest of my deposit, so I'm waiting til
> > you fix the problem and credit my account before I come back. I know
> > you're having software problems and are trying to make thing right.
> > Sorry I'm so impatient but I'm a slot addict and love your slots.
> >
> > Thanks again,
> >
> > Debbie Hyp36408801
> >
> > ---------- Forwarded Message ----------
> > Hi Debbie,
> >
> > We are really sorry about this but rest assured that we are looking into
> > it at the moment. Once we have figured out the problem, we will inform
> > you and credit the winnings into your account.
> > I apologize again for any inconvenience caused.
> >
> > Cheers,
> >
> > Sheryl Woo
> > Hypegaming Support
> >
> >
> >
> >
> >
> >
> > Debbie wrote:
> > >
> > > I'm so disappointed, it seems your slots do not add wins to my
> > > balance. Earlier today I was playing Pirate Princess and during a
> > > bonus where you pick chests I did not get credit for a multiplier win.
> > > At the end of the free spins it showed my Win as $ 57.25 but my
> > > balance was only $ 48.71, it did not update my balance after a spin
> > > either. From what I figure I was missing abour $ 25.00. I only caught
> > > this today because my balance was smaller than my win ! I talk to chat
> > > and they said they would look into it. I would appreciate it if you
> > > checked all my play at your casino to see how much money I have not
> > > been credited. I left Pirate Princess and went to Teasure Hunter but
> > > it seems that slot also doesn't give full credit, I got the three
> > > prospectors bonus and it shorted me about $ 6.00 or so. I played
> > > yesterday and I thought I was shorted on some wins but have never had
> > > this happen at a casino so I did not report it. I really like the
> > > slots and have deposited yesterday and today. I deposit and play a lot
> > > at online casinos and was thrilled to find new games, I only hope this
> > > is due to your software problems I read about in the gambling forums I
> > > go to daily. Please audit my account and let me know. Thank you in
> > > advance for your assistance, I know this is not intentional and will
> > > await your reply when my account has been credited with the missing
> > > wins/credits.
> > >
> > > Debbie Gray
Dime Crusher
Gender:
Joined: 07 Jan 2005
Posts: 50
Location: de bilt ( utrecht ) Netherlands
23167
2000
0
0
Dime Crusher
Gender:
Joined: 07 Jan 2005
Posts: 50
Location: de bilt ( utrecht ) Netherlands
23167
2000
0
0
150 Gold Dollar Crusher
Gender:
Joined: 16 Dec 2003
Posts: 3376
Location: Houston, Texas
158140
2000
0
0
Same here Rave, I'd really like to be able to play there but no there's no point if you don't get your due credits. I only posted all my emails to let others know what the situation is. I think they should shut down til they get the "problems" fixed and make good all those who were not given their rightful wins. We will just have to wait and see if this is a reputable casino or a rip-off. I'll keep my fingers crossed
Dime Crusher
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Joined: 07 Jan 2005
Posts: 50
Location: de bilt ( utrecht ) Netherlands
23167
2000
0
0
Half Dollar Crusher
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Joined: 22 Mar 2006
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150 Gold Dollar Crusher
Gender:
Joined: 16 Dec 2003
Posts: 3376
Location: Houston, Texas
158140
2000
0
0
I withdrew $ 125.00 from the free $ 10.00. As soon as I faxed them proof of ID I got it credited to Neteller the next morning.
Also on the wins not being credited, I finally got an email from them that said something about the win meter being incorrect and that I had been credited the right amounts. I don't know if thats entirely true because you can't really keep track of your win amounts during those bonus free spins. They did credit my account with $ 25.00 for "Bringing the matter to their attention". Didn't do well at all with that $ 25.00. I do like the slots and after a while when they get everything running smooth, I probably will deposit again.
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