Grand Mondial Casino - Loyalty Points

I just wanted to let people know that apparently on Grand Mondial Casino, loyalty points have an expiration date of 3 months, which when they're offering 777 points as a bonus each month, is going to be a tad annoying when they disappear after 3 months, especially when youve got sooooo close to accumilating 5000 points for a staggering £5!!! LOL

Anyway, Ive copied the transcript here......enjoy LOL

Please wait for a site operator to respond.
Welcome to Casino support live help, one moment please for world-class service
George: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
George: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
George: will be assisting you, how could I be of service...
Vgmr00341310: hi#
George: hi
Vgmr00341310: I have twice tried to claim the free bonus of 777 loyalty points, once in December and once in January, but no points have ever been deposited
Vgmr00341310: I also noted that I had 5000 bonus points awarded that hasn't shown before and now I can't take advantage of them as it says I dont have enough points
George: One moment please while we look into the matter for you?
Vgmr00341310: ok ty, oh and Im affraid I can't remember my registered email address
George: Lucy i will add 777 points for this month. this promotions must be claimed within the software and if has not been added you need to claim it here in the live chat but only for the currently month. not sure about your 5000 points that you state to have?
Vgmr00341310: it says it on my loyalty points page
George: first is quite imposible that the casino will award your account with 5000 points as your account is almost 3 years old and you have no deposits so far...
Vgmr00341310: I have deposited
Vgmr00341310: if only but a small amount
George: and if that is the case the points will be credited automatically. you have 10 points due to your 5 pounds deposits and the play time with that
Vgmr00341310: can I quote it to as it is written before me please?
Vgmr00341310: Tier Loyalty Points 10
Vgmr00341310: Bonus loyalty Points 777 *this upgrade period 01 jan 09 - 01 feb 09
George: you do have 10 points as per your deposit of 5 then i just added 777 for the x mark promotion. that is yourmloyalty balance at this time
Vgmr00341310: Total since joining 5777
Vgmr00341310: total 787 total since joining 5787
Vgmr00341310: value 0.00 this period 01 jan........... Total since joining 5.00
Vgmr00341310: Ive never claimed on my loyalty points so how can this not be there anymore?
George: checking...
Vgmr00341310: ty
Vgmr00341310: Im reading this from my statements
George: well that happen because the loyalty points have expiration date, and that is most provably what happened with the previous points
Vgmr00341310: whats the expiration time?
Vgmr00341310: is there an expiration date on the 777 loyalty points just added?
George: yes is 3 months
Vgmr00341310: is there any point offering 777 points if after 3 months they'll disappear?
George: yes
Vgmr00341310: Im sorry to ask, but why?
George: the point is that the loyalty points were created to reward our loyal customers. i see on daily basis players redeem points as they deposit and play and that is how you can get up to 500 and redeem
George: sorry 5000
Vgmr00341310: ok, well thanks for the information, but could you close my account please as I dont see myself being able to reach 5000 points when bonus points will be cancelled
George: your account will be locked. thanks
Vgmr00341310: cheers

i have the same exact problem with grand mondial

yea i know i post this like a week ago i talk too them all my point was going i had like 4500 ponit now i have ooooooooo all my point are going i will never play there anymore