Prize Payment Delays? PLEASE READ BEFORE MESSAGING US

Last edited by crushadmin on Thu Mar 25, 2010 4:21 pm; edited 1 time in total

Dear Crushers,

Whilst many of you have experienced quicker payments in the past (as well as slower occasionally), we are aware that things recently have taken a bit longer than usual.

PLEASE remember that WE HAVE ALWAYS PAID ALL PRIZES DUE in the end - and sometimes this does take longer than our target of 10 days (and often this has been much shorter).

The following link refers to How and When we pay and why others prizes are paid in advance of others..

https://www.casino-crush.com/bb2/how_we_pay_prizes.php

Whilst we understand the frustration of not knowing when you will get your money, I really do not appreciate being chased for prize money repeatedly - particularly when they are for prizes where they are not depositor contests / VIP redeems (which are always paid with #1 priority over all other contest prizes).

Please appreciate that as a business, we must await receipt of funds from the many different gaming sites we advertise and the payment times are very spread across the month - sometimes larger amounts coming in earlier or later - depending on earnings from each place.

In March, many casino sites experienced a great number of problems with Mastercard chargebacks (due to Mastercard withholding money deposited that were identified as Gaming transactions - which is against their usage policy in many countries). This in turn meant that a number of casinos basically have 'lost' money from deposits that they may not get back - and in turn this affects the money they can pay affiliates (we are an affiliate business).

For different places, this has meant some have not been able to pay us as soon, or as much, or in some cases - have made to make staggered payments which in turn has meant we have not received as much money and the money received has been slower.

Again, we do appreciate the frustration, but please believe me - we concur these frustrations as we always want to pay everyone as quickly as possible and when delays occur - they are beyond our control.

Apologies for the lateness of posting this, but partly the reason for this is that we were not advised of this until late, and in particular we didn't know the full impact of this (and still actually don't to some degree).

For the next 3 months (April-June inclusive) we will need to reduce our contests budget whilst things get back to normal and we have a better idea of what amounts to expect and when going forward. Don't worry - there will still be plenty of contests and plenty of prizes - but we will just need to reduce it a bit for the time being until we have a better picture of things ongoing.

Thanks everyone for your patience and once again - PLEASE DO NOT CHASE US FOR PAYMENTS - WE HAVE A VERY CLEAR PICTURE OF WHAT IS OWED AND TO WHOM - and no payments are left forgotten - however long it takes us.

Your continued participation and patience is greatly appreciated.

Happy Gaming Always,

Geno/CC Staff Team
PS. As of today, ALL payments are now up-to-date (except those we do not have payment info for yet), and GO WILD payments have been sent for processing today (so please allow 2-3 days).

Those that get paid directly to their Go Wild Account: PLEASE DO NOT CONTACT GO WILD SUPPORT ABOUT YOUR PAYMENT. They cannot do anything about this - and by doing so you will reduce the chances of us being able to keep this option in the future! wink

thank you

Posted: Thu Mar 25, 2010 1:44 am (No subject)

I'm just glad that all is ok with you Geno I am not and I completely understand won't hear a peep from me.

Peep oops sorry that one slipped out LOL

Posted: Thu Mar 25, 2010 2:23 am (No subject)

Hi,

Thanks for making this post Geno...I'm hoping that some get the message that CC ALWAYS pays, better late than never Wink

and I'm sure our members will understand the cut back on future contests..

SC Smile

Posted: Thu Mar 25, 2010 2:54 am (No subject)

I never had any doubts ,I don't mind waiting.I will still be here couple times daily to roam around.this is the best forum with lots to do.I just love it here.

Posted: Thu Mar 25, 2010 3:44 am (No subject)

Tumbs up Geno

Posted: Thu Mar 25, 2010 6:43 am (No subject)

I think I may be part of the reason that u had to "sound-off" Geno, sorry! Smile

I was just confused because 3/4 of the Reviews have been paid...thought somethin was wrong on my end.

I'll be more patient in da future.

Posted: Thu Mar 25, 2010 2:11 pm (No subject)

IF YOU STOPPED BEING SO VERY,VERY GENEROUS AS YOU ARE, JUST SAID "I AM DONE" GIVING MONEY FOR FREE!! FORGET ABOUT HOW YOU GO ABOUT GETTING THE "FREE" MONEY TO ALL OF US- LIKE FINDING WAYS TO PAY ALL OF US IN DIFFERENT COUNTRIES<WITH NEW LAWS & CRAZY RESTRICTIONS POPPING UP DAILY...... Rolling Eyes

I WOULD STILL BE CRAZY ABOUT ALL OF YOU AND CC!! IN FACT I WOULD BE GOING CRAZY WITHOUT YOU. CC IS MY MAIN SQUEEZE!!
Cash is sweet icing, yeah, but the "CAKE" melts in your mouth either way! Smile

Posted: Thu Mar 25, 2010 2:46 pm (No subject)

OMG! Look folks, the thing I am thrown by is 2 different people have been credited multiple times, that's all.

I understand its a funding issue but 4 credits made to only 2 people, that made me think my info was bad or somethin'.

Posted: Thu Mar 25, 2010 3:06 pm (No subject)

Does this apply to the Win Palace Tournament fron Jan/Feb. ?

Posted: Thu Mar 25, 2010 4:25 pm (No subject)

Dear all,

Thank you all for your kind words and understanding..

Dear chas24,

Please don't think this was directed towards you personally - there were many others also and I don't mind so much when it's people who are new to winning prizes and not so used to experiencing both quicker and slower payments. You're all good Smile

Hopefully this link helps explain why some are paid earlier than others in a bit more detail and how we aim to pay people and the constraints we have, but mainly the details about why some are sometimes paid earlier than others (and it can be one way or another depending on payment methods often)..

There is nothing that is 'speedier than the others' overall - it just depends on when we're paid and to which accounts etc..

Anyway, please read this link which is actually shown in the Contest Winners page where it says Wondering when you'll get paid? Click here to see HOW WE PAY CONTEST PRIZES...
https://www.casino-crush.com/bb2/how_we_pay_prizes.php

Happy Gaming Always,

Geno/CC

Posted: Thu Mar 25, 2010 4:27 pm (No subject)

webdeb,

I was asked about this the other day and I'm awaiting a response from Win Palace. wink

Sorry that this one appears to have slipped by.

Thanks
Geno/CC

Posted: Thu Mar 25, 2010 9:15 pm (No subject)

Sorry if I helped set you off wink

I hadn't seen this post. I had noticed everyone in my category was paid but me up to today and I was a winner from a month ago, so I thought something musta been wonky. The post cleared it up, Thanks guys. Hope your headaches go away, lol

Posted: Fri Mar 26, 2010 12:00 am (No subject)

lol OJ it couldnt have been said better...

Posted: Sat Mar 27, 2010 5:13 am (No subject)

Geno and CC has contests and cash prizes like no other forum I know - I really don't think there are any that can even come close. And if a delay once in awhile is all I have to worry about then little my worries will be cause i know i have always been paid. Thanks again Geno!

Posted: Sat Mar 27, 2010 3:05 pm (No subject)

Sorry to go off the "main" topic for a second.... as it is an IMPORTANT one. Embarassed