Half Dollar Crusher
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Posted: Wed Dec 31, 2008 7:58 pm -
Thank You for the post, Mel "Happy New Year to everyone here at
cc's" luvslots
Gold Dollar Crusher
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Posted: Wed Dec 31, 2008 8:24 pm -
Ok i got the 50 with a max cashout 50 as well started off with scary rich2 and got this wished i had just deposit 50 now lol
Gold Dollar Crusher
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Posted: Wed Dec 31, 2008 8:27 pm -
Penny Crusher
Joined: 08 Nov 2008
Posts: 5
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Posted: Wed Dec 31, 2008 9:39 pm -
I got it for Christmas, I thought it was very generous of them! I have never deposited.
I did not get it for New years though.........
Gold Dollar Crusher
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Posted: Wed Dec 31, 2008 9:56 pm -
done wagering got $1000 in account off to bet max at Scary get it down to $50 
CC Best Buddy
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Posted: Wed Dec 31, 2008 10:09 pm -
ty mel i dot it and lost lol josie46
CC Best Buddy
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Posted: Thu Jan 01, 2009 3:49 am -
Had it up to $600.Did playthru and cashed the max $50
Quarter Crusher
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Posted: Thu Jan 01, 2009 8:40 am -
i got it for christmas so i didnot get the 50 for new years good luck to all that get it
Gold Dollar Crusher
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Posted: Thu Jan 01, 2009 1:12 pm -
wtg Bower
Half Dollar Crusher
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Posted: Thu Jan 01, 2009 5:59 pm -
So this is why I don't play at Rival casino group:
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 52seconds. An operator will be with you shortly.
You are now chatting with 'Eric'
you: sbanks is my user name. I claimed my promotions and was supposed to receive a $44 bonus for claiming all 3 of them. I have not yet received that bonus.
Eric: Welcome to Irish Luck Casino Live Support. How may I assist you?
you: sbanks is my user name. I claimed my promotions and was supposed to receive a $44 bonus for claiming all 3 of them. I have not yet received that bonus.
you: are you there?
you: Eric
Eric: May I have your email address please? Can you also tell me which bonus/promotion you are referring to as when the email was sent?
you: iyku94401@yahoo.com When I signed up it said claim all three promotions and get $44 free
you: There were no names for them
you: That is why I claimed all three and never played here before
Eric: One moment please.
you: okay
you: Here is my deposit history:
you: 568823151 25.00 Credit Card COMPLETE Dec 30 2008, 06:18:59 PM 557898602 25.00 Credit Card COMPLETE Dec 26 2008, 07:35:56 PM 540471582 50.00 Credit Card COMPLETE Dec 19 2008, 05:25:54 PM 529690897 50.00 Credit Card COMPLETE Dec 13 2008, 07:14:55 PM
Eric: Can you also tell me which bonus/promotion you are referring to as when the email was sent?
you: I just told you it said to claim three promotions and I would receive $44 free
Eric: I'll rephrase my question as you do not seem to understand it: Can you tell me where "it" said this about a $44 free?
you: I am sorry it was $30, not $44. It was a 333 Signup bonus.
you: I never received the $30 bonus
Eric: ok but you still did not mention where you saw this
you: on your website
you: As our way of saying welcome, we will match your first deposit 100% up to € £ $ 100, your 2nd deposit 35% up to € £ $133, and your third deposit 70% up to € £ $70! Deposit Free Bonus Total 1st Deposit 100% Bonus 100 2nd Deposit 35% Bonus 133 3rd Deposit 70% Bonus 70
Eric: I see you're referring to the $30 from: "Claim all 3 bonuses at maximum value and we'll give you a
Eric: 30 FREE NO DEPOSIT BONUS"
you: right
Eric: this should become available automatically as support doesn't have the ability to edit or credit promotions however as it's still not there I will have the promotional team check and credit this as soon as possible. please note though that due to the holidays it may take 1 to 2 business days
you: That is exactly why our forum members are complaining about your casino. Pass this on to support. They are not being treated properly and you are going to lose a lot of business. It is not the $30 to us, but the principle.
you: Jackpot factory treats our members with the ROYAL TREATMENT. This is not right that you advertise one thing and do another.
Eric: you aremeaning pass this on to management/promotional management. not support as we have no hand in this
you: Whatever...
Gold Dollar Crusher
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Joined: 11 Oct 2006
Posts: 1970
Location: Chester - UK
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Posted: Thu Jan 01, 2009 9:38 pm -
Starcaster the support team dealing with your problem seems more than helpful from reading that, They did not deny you the bonus and you will get it but sometimes these things do happen, at any casino. I have had this happen many times.
I hope you were not referring to CC members when you say "Forum" complaints as Irish Luck Casino have been fantastic sponsors here.
Just because you dont like Rival casinos does not mean that is everyones choice and its not right for you to be posting a chat session you had which in my opinion does not make this Casino at fault.
This is my opinion lol
Dime Crusher
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Joined: 08 Apr 2006
Posts: 85
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Posted: Fri Jan 02, 2009 8:13 pm -
lol i depsoted 50 here took no bonus have never taken a bonus here made 3 different 100$ withdraws. that was on monday today i got an email saying my 100$ withdraw has been reversed as requested? wtf????? so i got on live chat and asked for a manager and eric told me he was the manager and there was problem in the security department. and they were in the process of emailing me but of course i havnet gotten any email? eric was very rude and just disconnected our chat... but why would they just reverse my withdraw. thats is just bad casino business PERIOD. AND IM PRETTY SURE THEY DONT want to PAY. avoid irish luck at all costs if they screw ya out of a couple hundred watchout
Dime Crusher
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Joined: 08 Apr 2006
Posts: 85
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2000
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Posted: Fri Jan 02, 2009 8:18 pm -
ive deposited everywhere on the internet. never has a casino just reversed my withdraw a week after making it. i know cc likes these guys because they sponsor a lot of our contests but has any1 here ever been paid by these guys? its only a couple hundred buks there trying 2 cheat me out of..
Dime Crusher
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Joined: 08 Apr 2006
Posts: 85
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Posted: Fri Jan 02, 2009 9:23 pm -
so heres my last chat with eric. just now ive been asking why they reversed my withdraw they keep telling me ill get an email but i dont get 1? i waited in queue gor 30 minuts and then he put me on hold for 40 more?????????/? and came back and didn't tell me anything is this really the kind of casino we should give our money 2?
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 11. The average wait is 32seconds. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 8. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 6. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. An operator will be with you shortly.
You are now chatting with 'Eric'
Eric: Welcome to Irish Luck Casino Live Support. How may I assist you?
you: hi eric
you: i still havnt got an email
you: explaining why my withdraw was reversed?
you: goou111 s-----------aim.com
Eric: As it's very busy emails might arrive later today but let me check if I see an email pending
Eric: Thank you!
Eric: One moment please.
you: i made a deposit with no bonus
you: lol k
you: eric?
Eric: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.
Eric: Thank you for holding.
Eric: I see the email still pending in a pretty long queue I'm afraid however it should go out in 30-45 minutes
you: so am i gonna get any help at all?
you: i want to know why ur reversing my withdrawals
you: last time we spoke u said u were the casino manager
you: as the casino manager u should be privy 2 that info
Eric: I'm afraid you will have to await the email
you: lmao
you: r u kidding
you: are u the manager?
Eric: yes I am, you may visit this chat again and ask any agent if eric's the manager
Eric: Is there anything else I can help you with?
you: then why do i have 2 wait for an email?
you: just tell me
you: itds the same
you: im still me
you: lol
you: are u the casino manager
you: or just the support manager?
Eric: support manager in the support office. if there's no other questions I'm afraid I have to end this chat as other people do have those.
you: lol
you: my money is just as hard earned as theres
you: and i waited 30 minuts in my queue
Eric: well that was your decision as I already mentioned please to await the email
you: u can't just play with my money
you: thats my money
you: not urs
you: u can't just reverse my withdrawals
Eric: I'm sorry as I already mentioned I'll end this chat as no other questions were asked
Eric: Thank you for visiting. Please contact us at any time.
Chat session has been terminated by the site operator
Dime Crusher
Gender:
Joined: 08 Apr 2006
Posts: 85
11012
2000
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Posted: Fri Jan 02, 2009 9:37 pm -
are u kidding me look at this email? they sent me since when do u have wagering requirements when u dont take a bonus?
Regarding your withdrawal.
Your withdrawal has been reversed back into your account because the deposit was
not wagered at least one time before being withdrawn.
This is done for security reasons in order to protect the players and the
casino.
Thank you for understanding.
If you have any further questions, please don't hesitate to contact us again.
Sincerely,
Irish Luck Customer Service
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