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So I played my hour and did not win. After it told me I had not won anything it said that I was entitled to a 25.00 bonus. I put in my account number and submitted. Checked my account later and had 25.00 and played it. I ended up winning over 230.00 so I figured I would withdraw. It said that I would lose a 15.00 bonus if I withdrew early but I was ok with that and submitted a 175.00 withdraw. No I had not depsoted. I figure I would wait and see if that was a requirement. Below is the email I received today from them. BTW if this should not be posted here or I am doing something wrong I figure it will be moved or deleted and I will say sorry just in case.
Hi there Misty,
Account: TMGD01299540
Kindly be advised that because you did not make a deposit at the casino,
you were not eligible for the $25 Sign-up Promotion. Because this Bonus
was credited to your account in error, we are unable to process your
withdrawal as all winnings accumulated has been voided.
We sincerely apologise for any inconvenience this has caused.
Should you require any further assistance or have any suggestions,
please feel free to contact our friendly help desk. We are available 24
hours a day 7 days a week for your convenience.
Kind regards,
Kurt
Customer Services
Mummys Gold Casino
So should I be upset? I am not, I was waiting to see what the casino did to decide if I trusted them or not. I won't be a depositer there.
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Hi there Misty,
Account: TMGD01299540
Kindly be advised that because you did not make a deposit at the casino,
you were not eligible for the $25 Sign-up Promotion. Because this Bonus
was credited to your account in error, we are unable to process your
withdrawal as all winnings accumulated has been voided.
We sincerely apologise for any inconvenience this has caused.
Should you require any further assistance or have any suggestions,
please feel free to contact our friendly help desk. We are available 24
hours a day 7 days a week for your convenience.
Kind regards,
Kurt
Customer Services
Mummys Gold Casino
So should I be upset? I am not, I was waiting to see what the casino did to decide if I trusted them or not. I won't be a depositer there.
I remember it said that you had to deposit at least 25 dollars to get the $25 sign up bonus if you lost in the free hour. I claimed it anyways without depositing and got it, but it did say that you had to deposit to get the bonus and cash out.
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