Bovada is not paying . . .

Posted: Tue Jun 05, 2012 2:12 am (No subject)

I don't like banks much, and I don't like government interference much. With that being said, the sooner they can figure out how to make money on my small-time gambling, the better. Maybe then everything will go back to normal. Gheesh.

Posted: Tue Jun 05, 2012 3:28 pm (No subject)

Dear Talk2Molly and any other players concerned.

I received the following via our affiliate manager today.

I will ask for a more personal response about this specific case if this is not completed by Monday 11th June but from the message they sent it seems they are doing what they can considering the difficulties based on USA legislation etc.

This is the message received from Bovada:-

Quote:

Bovada Players,

We are very sorry for the recent payment delays and understand the issues they can cause our players bother personally and financially. We want you to know that this is not about a lack of funds, but about a necessary restructuring due to processor changes. These changes had to be made to ensure more secure and timely payments in the future.

We still have a number of players waiting 30+ business days for their payments. We expect these payments to be processed and tracking codes in players’ accounts by the end of this business week. From there the priority will be to first decrease our timeframes to 25 days (to honor those that have been requested with this timeframe published) and then are confident we can further decrease timeframes to 15 business days prior to the end of the summer.

We know this news won't be taken well but we can only ensure our players that all balances are safe and will be paid. We have never missed a payment.

We thank you for your co-operation during these delays and hope to have them resolved as soon as possible.

Bovada

Thanks,
Geno/CC

Posted: Tue Jun 05, 2012 4:32 pm (No subject)

Sorry to hear about your withdrawal delay Molly. As you can see, Geno is on the case. Hope that don't have to wait much longer for your money. I am going to send Bovada management a letter suggesting that they should, in my opinion, continue the "restructuring" process until they can reach a timeframe of approx. 7 days. This seems like a reasonable request, as far as I'm concerned. I'll post any response that I may receive. P.S. Suggest that Sarah should personally punish and whip the author of Bovada Casino Review. (Stilettos optional)

Posted: Tue Jun 05, 2012 5:31 pm (No subject)

LOL. Thanks for all the help guys. Thumbup

Posted: Tue Jun 05, 2012 5:36 pm (No subject)

Hi,

Talk2Molly hang in there hun Wink

Rick how about these Laughing

Posted: Tue Jun 05, 2012 6:04 pm (No subject)

Thank you Geno!!!

LOL Rick and Sarah LOL

Posted: Tue Jun 05, 2012 10:09 pm (No subject)

I knew Geno would help you! Hang in Molly, don't be discouraged yet!

Posted: Wed Jun 06, 2012 10:15 am (No subject)

Awesome Sarah, any chance I could get you to put this on? http://s1164.photobucket.com/albums/q568/DICKYNORMIS/sarah/

Posted: Sat Jun 09, 2012 5:46 pm (No subject)

Just wanted to let everyone know that I have still not seen nor heard anything from Bovada. Such a shame. I love playing there.

Posted: Tue Jun 12, 2012 1:45 pm (No subject)

Still nothing from Bovada. I got a payout from Everygame in 7 days. I just don't see what the problem is . . .

Posted: Tue Jun 12, 2012 3:15 pm (No subject)

Hi,

Hun try pming Geno to see if he's heard anything..

SC Smile

Posted: Wed Jun 13, 2012 4:09 pm (No subject)

Have not heard from Geno yet, but I know he's very busy!

Received this from Bovada today: (FYI: I am not a Mr!).

Dear Mr. OConnor,

Thanks for contacting Bovada Customer Service.

We appreciate you taking the time to provide us with your concern in respect to your Payout Reference Number 3644XXX (edited by sc), for the amount of $400 requested on April 26, 2012 via Check by Courier. We are sorry for the delays we are experiencing and we certainly would be able to explain.

Your payment is currently at the 33rd business day since being processed and approved. Please note that Check by Courier payouts take an average of 15 business days to be delivered; however, this is an estimated timeframe as there may be instances where it would take additional time or even less time than specified to be delivered. In addition, Public Holidays contribute to delays with the delivery of the checks.

We assure you that we have honored your payment request and guarantee that you will be receiving your payout. Presently, we are awaiting the tracking information from the courier services company. Once we receive a tracking number for this payout it will be posted to your Bovada account messages so that you are able to track your package and your check will be delivered to your address on file. You will be required to sign for the package.

Currently, our third party check providers are still awaiting this information from the courier services company. Please note the time it takes to deliver a check is simply a product of constraints with our payment processing partners. Our provider has limitations on the number of transactions they can securely process per day to ensure the continued viability of that system due to the recent changes in the online gaming industry and reinforced restrictions.

At this time, we would like to apologize for the inconvenience that might have been caused by this delay and kindly ask for your continued patience and understanding as you await your payment. We would like to reassure you that you will be receiving your payment shortly, as we are making every effort that we can to improve our payment options for our players.

Our Customer Service Team is available at service@bovada.lv 24/7 to help if you need anything else.

Thanks,

Bovada Customer Service
service@bovada.lv

Don't forget to add www.bovada.lv to your bookmarks and refer your friends for extra cash today!

--- Original Message ---
From: edited by sc
Received: 6/13/12 10:56:41 AM BOT
To: webforms@bovada.lv
Subject: General Customer Service

Name : Mary O'Connor
Email :edited by sc
AccNum :

Subject : General Customer Service

Request :
It has been 34 business days, and I still have no tracking number for my payout of just $400.00. I received a check from Everygame in just 7 days, including weekends. I could really use this money at this point. Please do not respond with another form letter that says the same thing. Give me some concrete infomation this time please?
Mary O'Connor

Posted: Wed Jun 13, 2012 5:15 pm (No subject)

Well, at this point I guess that is better than no word at all. Hope your check arrives soon!

Posted: Wed Jun 13, 2012 7:46 pm (No subject)

Thank you! Will post when it arrives.

Posted: Wed Jun 13, 2012 8:23 pm (No subject)

I'm so glad you received a reply!! It may still be a wait but at least you know it's coming!

WTG on your cashout by the way!