BET PHOENIX GIVING $50 FREE TO ALL ACTIVE PLAYERS!

All active players are entitled to a free $50 chip because of errors and downtime during maintenance.

Still got errors or issues connecting? Support recommends to uninstall then reinstall the software.

Enter The Code: REDOWNLOADPHO (Rollover 20x /Max Cashout $100)

***CHECK FULL TERMS ON SITE***

Posted: Sun May 23, 2010 3:38 pm (No subject)

WooHoo!! Made the rollover and sent docs in, so glad I did make a deposit already. Cool

Posted: Sun May 23, 2010 4:13 pm (No subject)

WooooHoooooo Way to Go Patti!!! Congratulations hun!!!

Posted: Sun May 23, 2010 5:27 pm (No subject)

WTG Patti!! congrats!! Very Happy

It's cool to see someone win from that casino. Cool

I don't think I'll be able to get anything from Bet Phoenix. I tried (again) to log in yesterday. After trying every thing I could think of, I contacted Live Chat. Confused

. After that I was PO'd, so I replied to their email. Mad

Looking back, I maybe should have waited........................

It seems as though I cannot log in to your casino. I tried a couple of days ago and then again today. I tried different combinations of passwords and user names but I just kept getting the message that either my user id or my password are wrong.

Again today I tried to download. It starts out ok but then I get the message I already have the system running and that I should close down the other system and try again. I turned off everything that I am able to, then tried to download again and I got the same message.

None of that upsets me too much I know sometimes thing don't work. I can wait to try again later or tomorrow. What does bother me is the Live Chat service. When I tried the other day I kept getting a message that operators will soon be able to assist me. After about 15 minutes I gave up. The fact that you were very busy is sometimes unavoidable.

However, today I tried logging in and all that stuff again without successfully being able to connect or to download. This time, I was attended to relatively quick by someone, this person had to connect me to someone who could help me. That didn't take that long either. I don't remember the mans name (I really wish that I did) So, he asked me some questions and I gave all the information that I was able to. One thing I did learn is that the password that I was trying was correct. He asked me a couple of more questions, but I wasn't getting any information that would help me. Then he asked "what page" was I trying to log in from. I didn't quite understand what he meant so I answered him "casino?" he replied "yes". That was the last communication that there was. I thought he must be trying to figure it out and I waited, and waited some more. I don't know exactly how long I waited (too long, I thought) Then the message came up that the session was closed by the chat provider side (or something like that)

At that point I was very unhappy (to put it lightly) I waited all that time just to be disconnected? Did the man I was talking to think the problem was solved? I'm not sure what it was. The fact that I have, a few times now, to tried to gain access to my account, without success. It was a bit frustrated about that. To just disconnect our communication like that, it was like someone hanging up on me on the telephone. I thought it was rude, unprofessional, and uncalled for.

I'll be honest and tell you that for today, I was only going to use a free chip. I won't have any type of funds until next week. What had happened today, I think was disrespectful and insulting.

At this point I don't really care about getting a free chip from you, much less make a cash deposit. I suggest that you get your customer service to improve. I can't speak for all players, but how I am treated has a lot to do with how I feel about the casino.

Good luck to you.[/size]

.....I tend to write long messages (as you can see) when I am really not happy. Blink

At least I didn't swear at all. Well, I did but not in the email. Wink

I felt much better after I sent it to them, so it's all good. Rolling Eyes

I apologize that this mesage turned out to be so long Embarassed

Posted: Tue May 25, 2010 4:14 pm (No subject)

((((Gloria)))) I think your message was very clear and appropriate. It wasn't rude (your email to them) but, just straight to the point of expressing your frustration.

Besides, you are talking to the "Queen Of Over-Explaining" and I appreciate your doing the same. Very Happy

Are you Sagittarius by any chance? Razz

Posted: Wed May 26, 2010 2:55 am (No subject)

WTG Patti,It worked for me ty tyvm