hi ROYALCRUSH i still have not heard from support @slots of vegas about my winning the jackpot, you mention that you would intervue on my behalf if you could please help me and intervue i would so much appreciate that. waiting to hear from you,again thank you
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hi cssmokingstar just read your post... hate to be one to disapoint you but i checked there terms and conditions and it says vip customers can only cash 5 times bonus amount...ordinary customers that have deposited can cash twice it if not you only get value of chip...so tho you had a great win id say your chances of cashing it out are about zero...sorry.... i done it myself lol in one of the casinos by getting a random jackpot of $4000 dollars but i knew it was only playmoney so never even attempted cashing out lol
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free chip rules are always just twice the free chip...so a $30 free chip can be cashed out for a maximum of $60 after meeting playthrough....check the playthrough rules on the web page...just log in and click on today's bonus at top of page center...takes to web page...then click on rules in center
OTHER PLAY REQUIREMENT RULES and BONUS RESTRICTIONS
FREE CHIPS
- Free chips are to be played 20 times its value before cash out
- A regular customer may cash out 2 times the value of the chip if he has
not cashed out on free chips in the past, otherwise only the amount of free
chip.
- A VIP customer may cash out 5 times the value of the chip if he has not
cashed out free chips in the past otherwise only twice of the amount of the
free chip.
- A customer may NOT redeem a free chip or may not be entitled to the free
chip if
(a) he/she has redeemed multiple free chips and has not made any deposit in
between two subsequent free chips;
(b) has multiple accounts;
(c) doesn't qualify to the criteria set by the chip. For example: $20 free
chip criteria: for customers that has not played for the last 15 days. With
this criterion anyone that has played within the last 15 days cannot redeem
the chip otherwise winnings will be forfeited.
In the case that the customer deposits before using the free chip, the free
chip will be treated as a regular bonus and will follow regular bonus rules.
Free chips and bonuses of 50% or more are not eligible to be played to any of the progressive games such as Caribbean stud poker, Let 'Em Ride, Crazy Dragon, IRIS 300, Mid-life crisis, Light Speed, Shopping Spree, Its good to be Bad or Card Shark.
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Dear csmokingstar ~
I am so sorry, but I got nowhere with the casino because I did not have a leg to stand on.
Their rules about cashing in on bonus hits are very strict and they won't budge on them!
You can only cash out twice the amount of your bonus, period. So I am guessing your bonus was $30.
Sorry, honey, I really did my best.
We all make the same mistake sometimes.....not reading all the fine print and signing or checking that we accept the terms anyway.
But yours is a real heartbreaking case. I tried to talk them into an exception, but no go.
So sorry I don't have better news for you. That's about all we can really do.
Better luck in the future.
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