This is what they just said to me
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 12seconds. An operator will be with you shortly.
info: You are now chatting with 'Ray'
Ray: Welcome to Vegas Regal Casino Live Support. How may I assist you?
Greg: I have an issue that was reported a week ago now, and still hasn't been resolved, can you tell me whats going on, im getting rather fed up with this whole affair now
Greg: Boris****
Greg: vegasregal@greg******.com
Ray: One moment please.
Ray: Thank you for holding.
Ray: Well I see that the matter was being looked into, it appeared that there was a bug in the RockOn game you played which you still need to be credited for that. As management is not in during weekends I will submit a ticket to them as a reminder for them to get back to you asap.
Greg: Thank you, that the most information i have received regarding this, talk about being kept in the dark, thank you for your help today, im not happy but i guess i have no choice other than to wait until week two of the problem and hope it gets resolved. Bye for now Ray
Ray: You are very welcome.
Ray: Have a nice day.
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