Friday
29th Mar 2024
02:32 (EST)
 Portal  •  Forums  •  FAQ  •  Search  •  Memberlist •  Usergroups   •  Register  •  Profile  •  Log in to check your private messages •  News Archive  •  Album •  Log in
 Gambling Portal •  Coupons Search •  Bonus Search •   Free Lotto  •  Games Arcade  •  How To Guides  •  Stats
•  Please Register or Log in to unlock our member-only features like Live Chat, Free Cash Redeems, Best Sites Voting, Bonus Bounty Slot, Free Bingo, and Random Treasure!  •
Eddy Vegas Casino


 
All Rival Casinos
Post new topicReply to topic
Author Message
sisters
CC Best Buddy
CC Best Buddy



Gender: Gender:Female
Joined: 12 Jul 2004
Posts: 15422
Location: Ottawa, Ontario, Canada
CC-Points 16712
Game Points 2000
VIP Points 2
Bingo Points 0


canada.gif

PostPosted: Mon Aug 04, 2008 8:10 am    Rival Cash Back Promos Explained Reply with quoteBack to top

Cocoa CasinoDavincis Gold CasinoSlotoCash CasinoSlots Capital CasinoDiamond Reels CasinoPantasia CasinoParadise 8 CasinoSimon Says CasinoSlotoCash CasinoCasino BrangoSuperior CasinoThis Is Vegas Casino








Hi everyone.

It has come to my attention that there has been confusion amongst some players regarding our Cash-Back bonuses, or more specifically, cases where the notification email has been sent to a player but the promotion was not available in the casino cashier for them to claim.

What is occurring in these situations is as follows: The system that has been set up to award the bonuses is confirming that these players are eligible for the bonus (ie. they have deposited and lost money that week) and therefore triggering the promotion and sending the email. The problem is, if after doing the calculations, the value of the bonus is $0 (meaning the sum of Deposits - Withdrawals - Promotions, less Player's Wins = $0 or less) then no bonus is added.

Unfortunately, presently there is no way for the system in the casino back-end to determine the value of the promotions before they are sent (along with the emails) so by the time the bonus value is determined to be $0 the email has already been sent.

We have added a disclaimer to the bottom of the emails explaining to players that if they do not see the Cash-Back bonus in their account this is likely the case, but this is only a temporary solution. Rival is working on developing a way for the back-end to filter through the promotions and only send the notification emails to players whose Cash-Back promotions have a positive value.

I apologize for any misunderstandings this has caused. Please be patient with us while we work with Rival to streamline this promotion granting process and hopefully avoid any further confusion. If you have any questions please don't hesitate to contact our VIP Representative, Julia.

Sincerely,



Michelle Grant,

Casino Manager,

Paradise 8 - Escape to Paradise

_________________

OfflineView user's profileSend private message    
Display posts from previous:      
Post new topicReply to topicReturn to Forum Portal

Similar Topics
Topic Author Forum Replies Last Post
No new posts Announcement: LUU CONTEST - INCREASE YOUR CASH WINN... sisters Quick Reference Guide 7 Tue Mar 09, 2021 11:42 am View latest post
EricHamf27
No new posts Announcement: Get a Cash Bonus on your birthday! Se... crushadmin Casino Crush Contests 35 Tue Aug 08, 2023 4:01 am View latest post
terrilynngreen76
No new posts Announcement: Casino Crush - Refer your friends for... crushadmin Casino Crush Contests 2 Tue Aug 01, 2017 6:05 pm View latest post
crushadmin
No new posts Sticky: CC-Points explained crushadmin Quick Reference Guide 253 Mon Mar 16, 2020 3:51 pm View latest post
NonoNanette
No new posts Sticky: FREELOTTO! A GREAT WAY TO WIN CC-POIN... crushadmin Casino Crush Contests 241 Sat Mar 05, 2022 12:37 am View latest post
Shirlsplay



 Jump to:   



Show permissions

Rival Cash Back Promos Explained, New & Existing Depositor Casino Bonuses and Promos - Big Casino Bonuses