Bovada is not paying . . .

Posted: Sun Jun 03, 2012 7:37 pm Bovada is not paying . . .

Hello. I requested a $400 payout from Bovada on April 27, 2012, and was told that it would take 15 business days to receive a tracking number for my check. I'm in the US, so I know it's not the good old days when they can just pop it into my bank account, so I was patient. Fifteen business days passed, twenty business days passed, and twenty-five business days passed. Bovada Customer Service just keeps extending the time that it will take for me to get my tracking number, saying it's all just an estimate. They like to count business days in various different ways. I've heard the some people have gotten checks from them that have bounced, and that you should go to a check cashing place with them . . . if you ever get them. Does anyone else have a problem with Bovada? It's not one of the more popular casinos on this site, but I always thought it had a great reputation. I really never thought I would have to chase a casino down for money, especially when it goes into the casino so very easily and instantaneously. Any thoughts?

Posted: Sun Jun 03, 2012 7:45 pm (No subject)

I have never tried cashing out at Bovada , I thought they were a pretty good casino. thanks for the info. Smile

Posted: Sun Jun 03, 2012 8:22 pm (No subject)

I'm so sorry to hear you are having problems. If you let Geno (crushadmin) know that you are having a problem, I think he might be able to help. If it were me, I would send him a pm and explain the problem and see if there is anything he can do.

Posted: Sun Jun 03, 2012 8:31 pm (No subject)

Thanks. I'll give it a try.

Posted: Sun Jun 03, 2012 11:16 pm (No subject)

Nice to see you back Molly, sorry about the problem you are having.

Please send Geno CrushAdmin a private message with the casino name, your login id, your real name and email addy and copy what you posted here with dates etc. and ask him to check with our affiliate rep about it.

Good Luck hun!!!

Posted: Sun Jun 03, 2012 11:24 pm (No subject)

Thank you . . . how do I e-mail Addy?

Posted: Sun Jun 03, 2012 11:33 pm (No subject)

In the red section above go to "messages" or "no new messages" and click on "new post" and address it to CrushAdmin and in the subject area please put bovada cash out problem please help or something like that . :)

Posted: Sun Jun 03, 2012 11:35 pm (No subject)

Thanks again! LOL! I'm laughing because I was trying to e-mail Addy, who I thought was a person. I'm a little slow, but I'm on track now. Sent all info to Gino, and hope to hear some good news.

Posted: Sun Jun 03, 2012 11:37 pm (No subject)

Please allow him 4 or 5 days to get back to you hun.

Have patience, Geno is very good at these matters. Smile

Posted: Mon Jun 04, 2012 5:35 am (No subject)

Will do! Thanks again.

Posted: Mon Jun 04, 2012 10:39 pm (No subject)

This is a post I made here on March 8th after I played the free $ 25. welcome bonus:

Met my play-thru, had $ 430. left, cashed out $ 400. yesterday. I phoned them and they talked me thru cash-out. Support was friendly and very nice. I Received email today cash-out was approved and check on the way...all without a deposit or any paperwork. I will definately be depositing at Bovada. They are obviously honest and speedy with processing.

Bovada is AAA in my book, all other casinos could take a lesson from Bovada in customer service and satisfaction.

I got a check for $ 400. in about 3 weeks and it cleared with no problem so I'm stumped why they are not paying now.

Posted: Mon Jun 04, 2012 10:44 pm (No subject)

WoooHooooo Way to Go Deb!!! Congrats!!! Sometimes its just a fluke when it happens, its too bad when it does but at the end of the day Geno usually can get them to straighten things out pretty quick when it does happen. Smile

Posted: Mon Jun 04, 2012 11:38 pm (No subject)

That's terrific that you had such a great experience. I really like Bovada, too, and they do respond quickly through e-mail (no live chat). They have a really terrific selection of games, and I understand if they are having temporary processing problems. I just want to be kept in the loop, and told what's going on, and when I can reasonably expect my payout.

Posted: Mon Jun 04, 2012 11:42 pm (No subject)

wtg webdeb , that's great on a free chip. Smile

Posted: Mon Jun 04, 2012 11:56 pm (No subject)

I agree with you 100% Molly. If you know what/when to expect something it is a lot easier to deal with. When it seems you're getting the run around it gets very frustrating.

Recently I had a cash out that took 4 weeks due to problems with their processor. Normally it takes about a week or two.

Damn the USA government it was so much easier back when casinos could deposit into our "online" accounts. Like Neteller, EcoCard, etc. grrrr