big dollar promotion

Posted: Wed Feb 14, 2007 3:59 pm big dollar promotion

ok kinda got the run around today, the " BIG SHOT" promotion from big dollar that was supposed to run the month of february is no longer available. i was waiting for the promo to switch in my software cause its supposed to run wednesday - sunday and i never got it so i called and support said it is no longer available. hmmm, then why would they state the whole month on their promo page if they were only running it for a week? geez..

Posted: Wed Feb 14, 2007 4:26 pm (No subject)

Because they weren't counting on all the people winning and withdrawing? If they're bouncing checks that would seem a good answer to.

Posted: Wed Feb 14, 2007 4:34 pm (No subject)

I am really frustrated with this group, I am not sure how they can just pull the promo, yes, I realize mamagement has the right to do that but.....
There are going to be a lot of disappointed and irritated customers.
Confused

Posted: Wed Feb 14, 2007 5:28 pm (No subject)

i cashed out on this promotion last week for 105,000.00 and got an emailk today i regret to inform you that we cannt approve your withdraw due to a malfunction in this promo we have decided to refund all your deposits which i have not recieved those ither ridiculous huh and they continue to say sorry for any inconvience we hope you will still play in our casino and i wouldnt anyway but now my account is locked

Posted: Wed Feb 14, 2007 7:03 pm (No subject)

boo75-----
I am sorry for you, this sucks Sad

Are you a depositor with these guys usually?

Posted: Wed Feb 14, 2007 7:42 pm (No subject)

ooohhhh BOO i would be very upset if i were you... if you followed their rules and did what you were supposed to do then they should follow through as well... so sorry for you.gee thats ALOT of money..... call a lawyer.

Posted: Wed Feb 14, 2007 7:46 pm (No subject)

oh yeah, BOO.. save that email from them. its evidence.

Posted: Wed Feb 14, 2007 9:09 pm (No subject)

thanx guys i have saved all emails from them regarding this and yes im a loyal depositer with this casino and i have called a lawyer i am pursuing this and yes i have gone by all terms and conditions i emailed the manager back stating im going to pursue this right away if no response by tomorrow

Posted: Wed Feb 14, 2007 9:38 pm (No subject)

good for you ..just cause we live in usa doesn't mean we don't have any rights anymore... but you may hit a brick wall as far as internet gaming is concerned... keep us posted. take care..

Posted: Wed Feb 14, 2007 9:49 pm (No subject)

boo,
have you by chance checked with casinomeister on this? I know that brian (the casinomeister) has helped me with a previous problem.
Just thought if you haven't tried that yet, it might be a good resource for you.

Hearing what happened to you really saddens me..
I'm afraid that this may be a sign of things to come.

Kellye

Posted: Thu Feb 15, 2007 12:35 pm (No subject)

Should contact some authority...definately, otherwise they'll just give a run-around for months... =(

Posted: Thu Feb 15, 2007 5:31 pm (No subject)

i have called a few people there is something i can do and i let tony know this the manager of big dollar and this is what was said in the latest email he said he will have to think about this and get back to me

Posted: Thu Feb 15, 2007 6:46 pm (No subject)

wonder what he has to THINK about? he probably couldn't sleep last night..and i bet he can't figure out why..lol

Posted: Thu Feb 15, 2007 8:50 pm (No subject)

just wondering if you have filed a complaint with ECOGRA...??

might be a good resource....

Kellye

Posted: Fri Feb 16, 2007 6:54 am (No subject)

OMFG...
This was sent to my inbox...
And there's refunds in my account...

Dear Customer

Thank you for your patronage at Big Dollar Casino.

Last week you took part in Big Dollar Casino’s BIG SHOT Promotion which took place between 6am (EST)

on Wednesday, 7 February 2007 and 12pm (EST) on Sunday, 11 February 2007.

We sadly regret to inform you that a major irregularity in the calculation and programming of this promotion

occurred and as a consequence, the promotion and it's results have been flawed. In order not to prejudice any

party the decision has been made to refund all your purchases and put you in no worse position than before

the promotion commenced.

Please accept our humble apologies for any inconvenience we may have caused and we

truly hope you continue to play at our casino.

Yours sincerely

Tony Carrera

Customer Service