VIP claim confusion

Posted: Sat Oct 24, 2009 10:14 pm VIP claim confusion

I am so confuse with those redemption,that I skipped doing it in most casinos, even I do deposit often.
In one of my Rival casinos, I did deposit over $200 in last month alone and still It says I can`t redeem for VIP points. I have 3 different offers listed for this casino, but can`t do any of it. Any idea why ?

Posted: Sun Oct 25, 2009 1:59 am (No subject)

Kaska if you have had bonuses with any of those deposits they don't count Smile

that may be one of the reasons why you cant redeem

Posted: Sun Oct 25, 2009 5:37 pm (No subject)

kaska321,

Do you mean CC points redeems or VIP points?

Either way, can you please give a bit more description of the problem you get when trying to claim/redeem (i.e. error message(s) ) etc?

Thanks
Geno/CC

Posted: Sun Oct 25, 2009 9:13 pm (No subject)

Hi,Geno

In my last post I was referring to VIP points redemption.
My last redemption was done in February 2009 ,since then I tried many times to redeem my deposits for VIP points , and I always got the the same answer that it could not be redeemed.
I just count my latest deposits and for the last 3 months I deposited $690 in Vegas Regal Casino , and in last 30 days I deposited $383.
I tried to use any of the offers with Vegas Regal from my VIP available offers and none would work.
So, don`t really know how those redemptions should work ....
sorry for being so blond in this subject Smile

Posted: Mon Oct 26, 2009 3:15 pm (No subject)

hi ya,

Can you please post the EXACT message(s) you are getting (please copy and paste it). I think you may be talking of CC points redemptions rather than VIP points otherwise.

Thanks
Geno/CC

Posted: Mon Oct 26, 2009 5:00 pm (No subject)

VIP Offer Claim Submitted
S006

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ERROR: It appears you have already submitted this or another within the qualifying deposit period for this particular site. Please check your outstanding or recent claims (see below).
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Claim Date Status
07-Feb-2009 All checked - OK and Complete - rewards credited

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Claim Processing Terminated... Return to main VIP menu