MicroGaming Issues - Software Glitch or Scam/Ploy to make ex

NOTE: I have sent this message to other microgaming software operated sites' support and management staff. It will also be posted in the forums.

MicroGaming Issues - Software Glitch or Scam/Ploy to make extra $$$

1 - Max. Bet Button - Purpose? So players could easily select to choose max. Bet? And what happens if a player accidentally clicks on it. Will the casino reverse the bet and give the player his/her money back? Of course not. I would consider this button to be a danger to the player - especially if the player is low in chips - this button is a death button. If a casino is truly looking out for the best interest of their players especially in the area of fair play why wouldn't the max.bet button come with a warning when clicked giving an option to continue or not or even better yet have the option to be able to toggle it off or on. With these options in place if the player chooses to continue or doesn't toggle it off - then if clicked - the player would be considered 100% responsible and liable for the decision of clicking on the max.bet whether claimed as accidental or not.

2 - Bonus Game - High/Low (Example) - Player needs pick whether the next card is higher or lower than the last card shown. Simple enough. When the player wins the total gets win added by trickling the coins into the balance. Clicking on the screen immediately displays the total balance. Here's my issue when a player is dealt an ace(highest card) or a deuce(lowest card) **note tie is considered a win, should this not be considered an automatic win? But it isn't. As a matter of fact in both cases with an ace the option to select high or with a deuce the option to select low is still available. Why? In hopes that the player would lose a hand that would be normally and should be considered a guaranteed win?

Casinos need to make money to operate - it's a business. However I believe it should protect and be prepared to do what's best for its players especially in the area of fair play/gaming as these are the same players who support and fund their casinos' operation. It should not resort nor need to make extra $$$ from these players with such means as the ones I have stated above. Perhaps this a glitch and will be corrected. Perhaps MicgroGaming software operated casinos will address this issue to Microgaming. Perhaps players will see that the casinos are looking out for their best interest and will do what it takes to protect their players. Perhaps.

Wishing everyone the best!

Posted: Sun Oct 04, 2009 4:25 am (No subject)

also kid on the max bet issue. Did you know if you hit the space bar hit spins a max bet spin? I didn't until my 2 year old hit it when he was in my lap while I played. Thank goodness the spin at least got my bet back but now I know don't ever hit the space bar while playing slots.

Posted: Sun Oct 04, 2009 6:46 am (No subject)

I accidently did so 5 times @ $11.25 a spin on BDBA at Platinum Play. They treated me like an idiot!!!

Posted: Sun Oct 04, 2009 9:08 am (No subject)

Below is my response to a person addressing my issue (not shown);

Max.Bet Button - It's good that you have been lucky to have won by accidentally hitting the max. bet button. But what about those who haven't? Is it fair to the players to have such a feature that doesn't give them an option to at least give a warning before continuing? What I write is not necessarily to put microgaming down unless the intention of having the button there in the first place is to reel in extra cash from the players. I prefer to believe its an area that can be improved to better protect the player and the enjoyment of playing online.

Bonus Game - If you are referring to the double up feature, this is not the game I was referring to. The bonus game is from playing Bomber Girls - And again, If there is no card lower than 2 and no card higher than an Ace - why even give the player an opportunity to select lower while a 2 is shown or higher when an Ace is shown when it's impossible to get such a card that doesn't exist? And should the player chooses (I would think it would have been either accidentally or because the player doesn't know how to play the game) it's obviously an automatic loss.

And if you want to compare more about live(landbased) vs online gaming....

Max. Button - Yes both online and landbased have them. However with the land based game it's an actual physical button that you would have to move your hand/finger away from the deal or bet button and physically push down on it to activate. Whereas a small movement to the left while clicking the same left click button and you have now just bet max. I will bet that the percentage of players accidentally hit that max.bet more often than they do on a landbased game.

BlackJack - Have you ever accidentally clicked the 'Hit" or said "Hit" button when you wanted to stand especially when you are showing a 20? Playing with a live dealer, at least where I've played, the dealer would question me asking me, "Are you sure? You are showing a 20?" - Playing online - you get another card and chances are you bust. Please note many of the online casinos have now added/changed the software so that you do get warned for making questionable decisions. I haven't recently checked if microgaming is one of them.

I'm not against the casino making money. You are right it's a business. But should they be able to continue capitalize on mistakes or errors? Or...would they opt to better themselves by minimizing what they can to eliminate what they can.

Are you telling me, that the casinos would go bust if they were to remove or make max.button with an option to turn it off? That they need the extra money they save from not having to pay out bonuses because the player selected a card that doesn't even exist? If this is the case, I would really like know which casino has such ethics so I can stop playing there.

Gambling is one thing. Fairplay is another. If I lose because I gambled - that's fine. If I lose because I was cheated - fine you got me. But if I tell you how I was cheated and yet you still want to continue cheating me...then forget it I'm done.

NOTE: Personally microgaming sites are my preferred choice to play. However, as with everything there is always room for improvement. I have only pointed out issues that I have noticed and experienced during game play in hopes that fair play and enjoyment could be made even better than what it already is.

Posted: Sun Oct 04, 2009 9:16 am (No subject)

well kid i see your point but everyone knows max bet is there and its just a case of not hitting it but a lot of people like using it and as for higher lower than a 2 then as cards are supposed to be random then hi lo will be there automatic...i know people hit buttons by mistake but that can hardly be blamed on the casino its the players responsibility to make sure he doesnt make mistakes...but try cryptologic casinos if you want to see unfair lol like inter casino or william hill...if you are betting say 5 coins at 25 lines at 1c meaning a $1.25 bet...if you go to cashier after losing money and deposit $50 and back to game and hit spin without checking you will have lost $50 in one spin as unlike microgaming which leaves your bets at what they were cryptologic automatically puts your bet to highest possible for balance available...now thats what i call ripping you off lol

Posted: Sun Oct 04, 2009 10:09 am (No subject)

LOL....I don't have enough cryptologic experience...and I'm sure if that had ever happened to me I would remember, especially if I re-deposited to have it completely wiped out in one spin.

However, it's not to lay blame or to claim who's wrong or right...it's about change - making an improvement. Minimizing the chances for costly mistakes and improving fairplay.